Refund policy

Refund & Return Policy

At Folliq, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Money-Back Guarantee

We proudly offer a 30-Day Money-Back Guarantee on your first purchase.

If you are not satisfied with your order for any reason, you may request a refund within 30 days of receiving your package.

Eligibility for Returns

To qualify for a refund or return:

  • Your request must be submitted within 30 days of delivery.

  • The product must have been purchased directly from the official Folliq website.

  • We may request your order number or proof of purchase.

  • Only one refund is available per customer for first-time purchases.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards

  • Promotional or free products

  • Orders purchased through third-party retailers

  • Additional shipping fees (unless required by applicable law)

How to Request a Refund

To request a refund:

  1. Contact our customer support team.

  2. Include your order number and the email used for your purchase.

  3. Briefly explain the reason for your request.

Our support team will review your request and respond as quickly as possible.

Refund Process

Once your refund is approved:

  • Refunds are issued to the original payment method.

  • Processing times typically range from 5–10 business days, depending on your bank or payment provider.

  • You will receive a confirmation email once your refund has been processed.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include photos of the product and packaging so we can resolve the issue promptly.

Order Cancellations

Orders may be canceled only before they have been processed for shipment. Once an order has been shipped, it cannot be canceled and must follow the refund process described above.

Contact Us

If you have any questions regarding this Refund & Return Policy, please contact our Customer Support team through the Contact page on our website.

Thank you for choosing Folliq.