Shipping policy

Shipping Policy

Thank you for shopping with Folliq. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

  • Orders are processed within 1–2 business days after payment is successfully received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).

Shipping Times

Estimated delivery times:

  • United States: 5–10 business days

  • Canada: 7–12 business days

  • United Kingdom: 5–10 business days

  • Australia & New Zealand: 7–14 business days

  • Europe: 5–12 business days

  • Other International Destinations: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location.

From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number (if available).

Tracking updates may take 24–48 hours to appear after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other local fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order.

Folliq is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package appears to be delayed or lost in transit:

  1. Check your tracking information.

  2. Contact the shipping carrier.

  3. If you still need assistance, contact our Customer Support team.

We will do our best to help resolve shipping issues.

Damaged Deliveries

If your package arrives damaged:

  • Contact us within 7 days of delivery.

  • Include your order number and clear photos of the damaged product and packaging.

We will review your case and arrange an appropriate resolution.

Contact Us

If you have any questions regarding shipping, please contact our Customer Support team through the Contact page on our website.

Thank you for choosing Folliq.